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We supply a dedicated team of IT professionals, giving you full consultative onsite, and helpdesk support. We can offer dedicated support to your organisation

Blue Tree IT understands that each and every organisation is unique and a one size fits all approach doesn’t work.

We support all sizes and types of organisations, and our consultants will work with you to determine the best support package based on your individual needs. A managed support agreement from Blue Tree IT will give you:

Telephone and Email Support

Our Telephone and Email Support is offered free of charge to anyone taking out a support contract with us. Our friendly team of support engineers are always happy to answer any questions you may have or give advice IT related issues.

Remote Monitoring / Preventive Maintenance

Remote monitoring until recently was a luxury only the largest corporations that employed their own IT engineers could afford. Now small and medium sized companies can benefit from having engineers monitor their servers, network and workstations. Our engineers will regularly check your IT systems and carry out preventive maintenance tasks which helps us to identify any problems before they arise, allowing us to eliminate any downtime.

FEATURES

BIRCH

SYCAMORE

OAK

Dedicated helpdesk with unlimited telephone & remote support

24×7 Pro-active Server hardware monitoring & alerting

24×7 Core Application monitoring & alerting

Backup monitoring and alerting

User and Systems Administration

Third Party Vendor Management

Server, Client and LAN/WAN/WLAN support

Executive summary status reporting

Microsoft Patch and Service Pack management for Servers

Automated, scheduled server maintenance & housekeeping

Optional extended hours coverage

Microsoft Patch and Service Pack management for Servers

IT Policy Management

Scheduled 1/2 Day per month onsite Enginneer visit

Fully managed Anti-Virus Management protection for Servers & Workstations, inc. licenses

Unlimited onsite support visits

Unlimited Return to Workshop Repairs