Managed IT Services
Blue Tree IT understands that each and every organisation is unique and a one size fits all approach doesn’t work.
We support all sizes and types of organisations, and our consultants will work with you to determine the best support package based on your individual needs. A managed support agreement from Blue Tree IT will give you:
Telephone and Email Support
Our Telephone and Email Support is offered free of charge to anyone taking out a support contract with us. Our friendly team of support engineers are always happy to answer any questions you may have or give advice IT related issues.
Remote Monitoring / Preventive Maintenance
Remote monitoring until recently was a luxury only the largest corporations that employed their own IT engineers could afford. Now small and medium sized companies can benefit from having engineers monitor their servers, network and workstations. Our engineers will regularly check your IT systems and carry out preventive maintenance tasks which helps us to identify any problems before they arise, allowing us to eliminate any downtime.
Birch
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Unlimited Helpdesk Support, Our support agreements include unlimited telephone & remote within normal business hours
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Ongoing System Maintenance for Desktops & Laptops, We carry out regular maintenance and housekeeping tasks
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Backup monitoring and alerting, We will verify that backups are successful, and take corrective action if unsuccessful
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Fully managed Anti-Virus, We will monitor and alerts take corrective action
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Third Party Vendor Management, We will liaise with 3rd parties to save you being caught in the middle of the blame game
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Network LAN/WAN/WLAN support
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Microsoft Patch and Service Pack management for Desktops & Laptops, We ensure that all available verified software patches are applied to maintain security
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Optional extended hours coverage
Sycamore
All the services of Birch Plus
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24×5 Pro-active Server hardware monitoring & alerting
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Fully managed Anti-Virus for Servers & Workstations, We will monitor and alerts take corrective action
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Scheduled onsite Engineer visit each month, We will send an engineer to your offices to fix any tasks the require hands on
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Server, Client and LAN/WAN/WLAN support
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Microsoft Patch and Service Pack management for Servers and Desktops, We ensure that all available verified software patches are applied to maintain security
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Automated, scheduled server maintenance & housekeeping
Oak
All the services of Birch and Sycamore Plus
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24×7 Pro-active Server hardware monitoring & alerting
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Unlimited onsite support visits
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Unlimited Return to Workshop Repairs